Frequently Asked Questions
Do we provide free estimates?
Yes, we offer free estimates for all tree care. Our Licensed Tree Expert and Certified Arborist will provide you with a written estimate with what needs to be done on the trees and the cost. Feel free to ask as many questions as needed.
Do we provide estimates over the phone?
No, we will need to be able to see where the tree is located and to be able to diagnose the trees before providing an estimate.
Do we offer emergency tree service?
Yes, for urgent or hazardous situations whether there is storm damage, a fallen tree, a branch blocking the driveway, a tree that fell over your house, or any other emergencies you can call us or leave a message, and our staff will be able to call you as soon as possible.
Who is responsible if a neighbor’s tree falls on your property?
If a neighbor’s tree falls on your property you are responsible for whatever portion is on your property.
What is the law regarding trimming a tree coming from a neighbor’s property?
You have the right to trim your neighbors’ encroaching tree branches, but only up to your property line.
Can you cut your own tree in your backyard?
Usually, a permit is needed for certain towns. Consult with your town if a permit is needed.
What is the difference between tree pruning and tree trimming?
Tree pruning is the removal of live, dead, diseased or damaged branches while tree trimming involves the removal of branches that interfere in some way with the property.
When is the best time of the year to trim, prune or remove trees?
Depends on the species of the tree. Some trees you can do all year round and some depending on the tolerance because of the time of year some diseases are active. For example: the American Elm tree is not its best in the summer.
Do we have all the credentials to work as a tree service?
Yes, we are a licensed tree expert and certified arborist. More info can be found on our About Us page.
Do we cut city trees?
No, you must obtain a special permit from the town. We will be able to explain better once our licensed tree expert and certified arborist gives you an estimate.
How far underground do we grind the stump?
We grind 18” below the stump underground
Do we take or leave the wood chips after a stump is removed?
Yes, we typically remove the wood chips unless the customer requests otherwise.
What happens if my property is damaged?
We are fully insured. Please let us know if you encounter any issues.
What form of payments do we except?
Cash, Check, or Credit card.
Do I need to be present when visiting the property to provide an estimate?
While it’s not necessary we strongly encourage you to be there, the proposal is made to meet your needs. It always best to look at the property with our Licensed Tree Expert and Certified Arborist to better help understand your needs to be done as well as any problems with the trees we need to be aware of.
What should be done the day that Ticos Tree Service arrives at the property?
Make sure all cars are moved, and we highly recommend removing anything that could be damaged or hazardous.
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